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17 May 2022
On the Move: Executive teams make room for supply chain, metaverse
Check out this week's hiring and promotion news in ecommerce and consumer goods.

(Graphic by The Current.)
Check out this week's hiring and promotion news in ecommerce and consumer goods.
(Graphic by The Current.)
Welcome to On the Move. In this hiring-focused weekly feature, The Current is rounding up recent arrivals and departures at brands and retailers across the ecommerce landscape.
This week, Bazooka, Crayola, REI and L’Oreal are adding to the leadership ranks, Belk’s CEO jumps to GameStop and Crate & Barrel is adding an SVP of the metaverse.
(Courtesy photo)
Bazooka Candy Brands announced the promotion of two team members to vice president roles.
Nir Patel stepped down from the role of CEO at department store retailer Belk last week. On Monday, Patel was appointed chief operating officer at GameStop, the video game retailer that shifted its strategy to focus on ecommerce last year.
Patel was named CEO of Belk in July 2021. He previously held senior roles at Kohl's and Lands’ End.
At Belk, president and chief operating officer Don Hendricks was appointed to the role of interim CEO.
Gayle Tait (Photo: Trove)
Recommerce tech company Trove appointed Gayle Tait to the role of CEO. With this move, founding CEO Andy Ruben will become the company’s executive chairman.
Tait joined Brisbane, California-based Trove in January 2021, and served as president of the company. She previously served as managing director for global retail and payments activation for Google Play, and spent 15 years at L’Oreal.
“Since Gayle joined Trove nearly 18 months ago, her contributions have been transformative. Her leadership, vision and operational expertise will undoubtedly propel Trove to new heights as we continue to build our technology platform and grow across luxury and other categories,” said Ruben, in a statement.
Founded in 2011, Trove powers resale channels for brands including Allbirds, lululemon, Levi’s, Patagonia, REI, Eileen Fisher and Arc’tery.
John Aylward. (Photo: JC Penney)
Retailer JC Penney appointed John Aylward to the role of chief marketing officer, effective June 6.
Aylward joines JC Penney from global anti-poverty nonprofit CARE. He also brings experience as a marketer at DSW, Starbucks and Gap.
He will be focused on strengthening JC Penney’s loyalty program, and aiding its efforts to create a seamless omnichannel experience across in-store and digital shopping formats.
Left to right: Susannah Greenberg, Leslie Marino, and Nathalie Gerschtein.
Beauty company L’Oreal announced a trio of moves that will affect its US leadership:
Damien Huang (Photo: Eddie Bauer)
Damien Huang stepped down as CEO of outdoor apparel retailer Eddie Bauer on May 13, according to WWD.
Huang worked at Eddie Bauer for 12 years. In 2021, it was acquired by Authentic Brands Group from Golden Gate Capital, becoming part of ABG’s SPARC Group portfolio. Now, SPARC Group is seeking a new leader.
“Working with the team at Eddie Bauer and crafting a vision for this brand’s second century has been a phenomenal experience,” Huang said in a statement. “I’m proud of all that we accomplished together to make outdoor adventure accessible and fun. I am confident that under the leadership of SPARC and ABG, Eddie Bauer is well-positioned to continue its momentum.”
The move comes after the brand named Christopher Bevans as its first creative director earlier this month.
Cindy Gustafson. Photo: BARK)
Omnichannel dog brand BARK appointed Cindy Gustafson as chief marketing officer
Gustafson brings experience in ecommerce, subscription and CPG. She previously served as global CMO at WW International, Inc. (formerly known as Weight Watchers), and has more than 20 years experience with brands including Nike, American Express, Jaguar/Land Rover, Unilever, Booking.com, Volvo and Royal Caribbean International.
Founded in 2011, BARK provides subscription boxes (BarkBox), meal plans and health and wellness products, among other offerings.
Alicia Waters, Sebastian Brauer and Joan King. (Courtesy of Crate and Barrel)
Home retailer Crate & Barrel made a series of executive promotions:
Sylvia Wilks and Minnie Alexander. (Photos: REI)
Outdoor retailer REI Co-op named a pair of new members to its senior leadership team this week:
Somer Webb. (Courtesy photo)
DTC platform Solo Brands appointed Somer Webb as the company’s new chief financial officer, effective May 16. Webb will succeed Sam Simmons, who is helping to support the transition.
Webb is joining from sporting goods manufacturer Kent Outdoors, and has also served in leadership roles at Worldwide Express, DaVita, Match Group, Amazon and Yum Brands.
Warren Schorr and Victoria Lozano. (Courtesy photo)
Crayon brand Crayola announced a reorganization of its executive team as it looks to build momentum from expansion in content on YouTube, social channels and in-person centers. It included the following moves:
Johnson & Johnson named Thibaut Mongon as CEO designate and Paul Ruh as CFO designate of its new consumer health company. This follows the 2021 announcement that J&J plans to spin off its consumer health business, which includes brands such as Tylenol, Neutrogena, Listerine and Aveeno. Mongon and Ruh both served as CEO and CFO of the company’s consumer health division. With this move, the company said the leadership transition will take place in 2023.
Ask Instacart answers prompts with personalized recommendations.
A pair of recent launches from Instacart highlight how the grocery ecommerce company is integrating two of the key emerging areas of technology into its offerings: Generative AI and marketplaces.
Let’s take a look:
Instacart is seeking to harness generative AI to create a more personalized shopping experience.
A new tool called Ask Instacart that is launching this week is designed to allow customers to type in questions about specific recipes or general recommendations for an occasion. Embedded in the search bar, Ask Instacart also provides personalized questions to be asked by customers. In addition to specific items, it provides information about food preparation, product attributes and dietary considerations.
For those eying how generative AI will play a role in the shopping experience, Ask Instacart shows how search can be transformed into a place for discovery. Instacart is aiming to provide answers to the more open-ended questions that people would naturally ask, not just simply provide info in response to a question that has one answer. It shared the following sample prompts:
The tool is also showing the way for generative AI to integrate with retail media. Ask Instacart is designed to integrate with a brand's sponsored products campaign, so that the answers to questions that match consumer needs can also provide a way for brands to stand out.
To create the tool, Instacart combined the language understanding of ChatGPT with its own AI models. It added in catalog data from 80,000 retail partner locations around the country, which together have more than one billion shoppable items.
Beyond mission: Ecommerce marketplaces have honed a shopping experience where it’s easy to find what you’re looking for. But if shoppers want to happen upon something they didn’t know they needed, social media or the store is still the best place to visit. Instacart is showing how generative AI can make discovery a marketplace function. It also signals that advertising will come to generative AI by way of retail media. Going forward, the growth of discovery could make retail media more valuable as a tool for advertising that raises brand awareness, not just lower-funnel conversions.
Instacart will power a new virtual convenience store for the grocery chain Aldi.
Aldi Express will feature 2,000 of the most-shopped Aldi items, ranging from prepared food and snacks to grocery staples.
Drawing on 2,100 Aldi locations around the country, items will be delivered as fast as 30 minutes, the companies said.
“Through ALDI Express, we’re making shopping more convenient so you can satisfy a craving or get a missing ingredient in minutes,” said Scott Patton, VP of National Buying at ALDI, in a statement. “Together with Instacart, we’ll continue to find ways to innovate and make the online grocery experience even more effortless and accessible.”
Aldi began offering delivery via Instacart in 2017, and has since expanded services to include pickup as well as alcohol delivery.
Aldi’s marketplace moment? While Aldi previously offered delivery, making the assortment available through a virtual store offers the opportunity to create a marketplace for its goods. With the virtual store, it will more closely resemble DoorDash and Uber Eats, which have been expanding their grocery assortment. With a marketplace, additional revenue opportunities could open up for the grocer, such as advertising through retail media.