31 May 2022
Is Walmart+ entering its prime?
Walmart+ Weekend shows how the retailer is aggressively growing its membership program.
Walmart+ Weekend shows how the retailer is aggressively growing its membership program.
Summer has become prime time for sales in ecommerce. This year, Walmart is kicking off the savings season with a new three-day event.
Walmart+ Weekend is set to run from 3 p.m. EST on Thursday, June 2, to 7 p.m. ET on Sunday June 5. It offers access to deals for new and existing members of Walmart+, the company’s subscription offering.
While Walmart has run summer sales events before, this is the debut for Walmart+ Weekend. An early look at the deals is already available through this site. It lists 10 categories, ranging from food to fashion and pet products to patio and garden.
Walmart said thousands of sales will be available (while supplies last). In promotions, the company detailed some of the deep discounts on offer, like 50% off a Levi’s Boys 2-piece outfit, $200 off a Shark Auto Empty Robot Vacuum and a Hover-1 Blast Hoverboard for $79. Some sales are designed for this season, like a Coleman above-ground pool that is $100 off. Others look toward the next, like school supply staple Elmer’s Glue, which is 28% off.
To help promote the event, the retailer lined up a host of celebrities that will be sharing on social media during the weekend, including comedians Jim Gaffigan, Ken Jeong and Franco Escamilla.
For shoppers, there is plenty on the surface level to attract interest. Look a level deeper, however, and it’s clear Walmart is putting strategy to work with this event. From the date to the design, it's the latest sign that Walmart is making aggressive moves to grow Walmart+. Let’s break down the key points:
Samsung. Keurig. LEGO. Scroll through the deals that are already available, and it’s clear that one of the big draws of this event is the deals from name brands. It shows how these deals events can help to bolster brands.
“With this seasonal event, our goal is to align our supplier campaigns with these moments to optimize relevancy for customers and drive impact for their brand,” Walmart said in responses provided to The Current.
Walmart’s ability to curate discounts from recognizable names serves to help draw shoppers to the event.
By holding an ecommerce-focused event in the summer, Walmart is adding the kind of offering that most might expect from Amazon.
In 2015, Amazon introduced Prime Day to offer deals on items at a time that’s typically slower for retailers. It has since altered the annual sale calendar, updating the idea of “Christmas in July” for the ecommerce era. This means deals extend beyond Amazon, as Prime Day’s famed halo effect leads many retailers to line up special events around the same day.
Walmart was one of those retailers that ran such events Last year, it held Deals for Days on the same date as Prime Day. In 2019, the name of the event was less clear, but the timing of lining up thousands of sales with Prime Day made the intent unmistakable.
This year, Walmart is looking to roll out its deals extravaganza before Prime Day arrives. Amazon announced in April that Prime Day will be held in July. But on May 18, Walmart announced that its deals event will be taking place at least a month earlier.
Here's where we should make one thing clear: Walmart hasn't directly addressed whether or not it is competing with Prime Day.
“Building upon the success from our Early Access events during Black Friday, we decided to create an entire weekend dedicated to our Walmart+ members,” the company said. “This three-day-sales event is slated for early June to offer more savings exclusively to our Walmart+ members timed to the start of summer.”
Prime Day has the desired knock-on effect of adding to the membership ranks of Prime, as Amazon seeks to grow its subscription program by offering deals that are only accessible on that day. Given this goal, the others who promote their own sales around Prime Day are indirectly advertising Prime, even as they try to benefit from the scale of the event.
By holding its own event at least a month earlier, Walmart can center its own membership program.
Subscription-driven businesses are increasingly powering the consumer economy. With Walmart+, the world's largest retailer sought to harness its scale, and create a more seamless experience between in-person and digital shopping.The company launched the program in 2020, positioning the program as a “life hack" for shoppers that chose to opt into the membership.
It came at a time when ecommerce was growing. The company's infrastructure was long seen as a potentially huge advantage in online shopping, as 90% of the U.S. population living within 10 miles of one of its roughly 10,500 stores. With demand increasing in the pandemic, it bolstered ecommerce and fulfillment capabilities. At the same time, more customers were opting for curbside pickup, and the company stood up a two-hour delivery option to match customer expectations.
A subscription business could help the company put each of these to work for returning customers. With Walmart+, initial features included free delivery from stores, free shipping from Walmart.com, access to a Scan & Go feature that allowed customers to pay via app as they shopped in stores and a 5-cent-per-gallon fuel discount at stores.
The new offering underscored where Walmart was heading. With ecommerce adoption skyrocketing, the company was becoming an increasingly digital business. Walmart started to see stores as both in-person shopping centers and fulfillment hubs. With a heavily trafficked website that included a third-party marketplace and new media capabilities, it had a $2 billion advertising operation by the end of 2021. The subscription business was another area where Walmart adopted the principles of web-based businesses. To boost interest in Walmart+, Walmart started rolling out the kinds of partnership-centered, user-friendly moves to grow subscribers that are often employed by consumer tech companies. Initiatives in recent months included:
These are all designed to bolster Walmart+ membership. Offering a path into the program through an American Express card makes it easy to sign up. Discounts on fuel and streaming audio add benefits to membership that can keep interest beyond a 30 day trial. At the same time as the Spotify partnership, the company announced that employees would receive Walmart+ membership for free, further adding to the membership numbers.
Deal events, in turn, are a part of this equation. The company has previously offered access to discounts to members on Black Friday. In February, Walmart held what it dubbed a Black Friday-like discount event for members. With Walmart+ Weekend, it is adding an event for summer. All of these events can help attract new members who see them promoted, and want to sign up to get access to the discounts.
So while the timing is near Prime Day, there are signs that Walmart+ Weekend could be part of a distinctive Walmart+ strategy that competes with Prime Day. Walmart is forming its own star, rather than continuing to operate in Amazon's orbit.
Still, the subscription programs offered by the two companies have plenty of similarities beyond a summer savings event, from the delivery guarantees to the different entry points through media.
While it is following a distinct path, Walmart is also looking to build a business that goes beyond retail in Amazonian fashion.
The company is adding financial products via the launch and acquisition of fintech startups led by former Goldman Sachs execs, which are now operating under the banner of ONE. Adding further financial talent, it also brought on former PayPal CFO John Rainey as its new CFO.
“We can help our customers and Walmart+ members save money, have an experience with less friction, and help strengthen the financial position for millions of families,” CEO Doug McMillon said of its fintech plans on the company’s Q4 2021 earnings call.
With financial services, Walmart+ could have the makings of offering a “super app” style service that can add payments and even banking functions alongside shopping. There are plenty of ways for Walmart+ to help the company drive loyalty, offer exposure to its expanding roster of services and provide first-party data that is increasingly desired by brands as they seek to market products.
"Plus is an important piece of the flywheel," Walmart US CEO John Furner said on the company's recent earnings call.
One area that’s still unknown is how far Walmart+ has to go to compete with Prime’s audience of 200 million members. The company hasn’t released data on the program’s membership, but Deutsche Bank estimated it had reached 32 million households in September 2021, indicating it had reached an “inflection point” with higher-income shoppers.
“Walmart+ is a unique retail membership and we remain focused on providing benefits and incentives that appeal to our customers,” the company said. “We will continue to listen to feedback and provide the best possible deals, events and benefits for Walmart+ members.”
The deals event comes at a time when discounts are in focus.
In 2021, supply chain challenges made it difficult for retailers to secure products to sell, leading many to stock up. As bottlenecks let up, they are now dealing with excess inventory.
Add to that a backdrop of 40-year-high inflation. Shoppers are spending less on apparel and big-ticket items as prices on food and fuel rise. Discounts could help to move more of those items.
Even before the event was announced, Walmart leaders said on the recent earnings call that they were planning rollbacks on items in an attempt to reset inventory levels, which were up 33% in the first quarter.
“Most of the increased inventory and related costs were related to buying over the past several quarters with a keen focus on in-stock, and now we're in a short period of rightsizing it,” Walmart CFO Brett Biggs told analysts.
He added that the company expects that to last two quarters, so Walmart+ Weekend likely won’t be the last sale opportunity at Walmart this summer, in whatever form it takes.
Self-serve advertisers will be able to access five firms to optimize creative on Walmart's retail media network.
Walmart Connect is expanding the self-serve tools offered through its partnership ecosystem.
The retail media platform provides access to a number of firms that can help advertisers as they seek growth and support. Now, that ecosystem will operate under the banner of the Walmart Connect Partner Network, Walmart said.
The latest expansion comes in the area of creative, which describes the content and design of the ad itself. A group of firms that focus on optimizing ad creative will now be available to Walmart Connect self-serve partners. Walmart said this will become more important as it continues to roll out new ad experiences.
“Ad creative plays a critical role in ad campaign effectiveness. But we understand it can be challenging for self-serve advertisers – particularly smaller businesses – to get the support they need for their ad creative, especially as our self-serve ad formats evolve,” wrote Diana Finster, head of agency and technology partnerships for Walmart Connect, in a blog post announcing the news. “Those challenges might be creating content, iterating creative based on performance, or even just understanding best practices for the Walmart customer.”
Creative partners include VidMob, WhyteSpyder, Kaizen Ad,It’sRapid.ai and The Mars Agency.
They will combine managed services and technology to provide the following:
The Walmart Connect Partner Network also includes a number of other firms that can be accessed by suppliers and sellers as they seek to grow advertising. Walmart Connect outlined the following groups of partners:
Solution Partners: 19 API partners are available to help scale, automate, and optimize search campaigns. Most recently, Helium10 joined this group. Creative Partners will also be a part of the Solution Partners cohort.
Service Partners: More than 80 agencies help Walmart advertisers plan, buy and optimize media.Technology Partners: Offsite placements are available through Meta and Pinterest. Walmart Connect also partnered with The Trade Desk to create a standalone demand-side platform called the Walmart DSP.