Shopper Experience
03 January 2023
Neutrogena creates gummy skin supplements with AI, 3D printing
The partnership with Nourished points to how products are being built for personalization and routines.
The partnership with Nourished points to how products are being built for personalization and routines.
Skincare will be the focus of at least one of the many new tech products that are set to be unveiled this week at the Consumer Electronics Show in Las Vegas.
The news: Skincare brand Neutrogena and 3D-printed vitamin maker Nourished are pooling expertise in AI and advanced manufacturing to create a new line of supplements that are designed for skin health. Called Neutrogena Skin360 Skinstacks, the product combines results of a quiz and customer skincare goals to recommend a stack of gummy supplements and topical routine.
How it works:
Key quote: “At Neutrogena, we are grounded in the belief that beauty begins with healthy skin and are proud of a heritage that consistently delivers skincare solutions built at the intersection of science and technology, in a way that makes sophisticated science simple and inclusive for our consumers,” said Roberto Khoury, senior vice president at Johnson & Johnson brand Neutrogena, in a statement. “Working with Nourished allows us to further that commitment by marrying our award-winning digital skin assessment with Nourished[‘s] elegant 3D printing technology to create on-demand dietary supplements to help consumers meet their personal skincare goals.”
Trends to watch:
Partnership: When it comes to technology, the question before brands is often posed as, build or buy? Partnership offers a third way. Neutrogena has an AI assessment tool that the brand said was developed using 10,000 facial databases across ethnicities, skin types and ages, as well as 10 types of lighting. Nourished is bringing the rapid, automated manufacturing of 3D printing to consumable products that are designed for wellness. Joining forces allowed the brands to complement each other’s capabilities, with emerging technology applied both in the “bits” of the digital shopping experience and the “atoms” of production and logistics.
Personalization: Increasingly, consumers want products that are made for them, and advances in AI are making it possible. SkinStacks is built for this at each step, from the skin assessment to the incorporation of consumer priorities to the flavor selection to the on-demand ordering.
Built for routine: Consumers think about products in groups. Just as they need ingredients to make a full meal, they want goods that will fit into a full beauty routine, and supplements are becoming a bigger part of it. In this case, nutrition and beauty are coming together, pointing to a future where it's all part of the same package. The creation of a “stack” of products indicates that these brands are thinking in bundles, too. Given how the products are tuned to preference and taken regularly, it's also easy to see these orders being easily replenished, which sets them up for repeat buying.
On the Move has the latest from Amazon, Lovesac and more.
This week, leadership is changing at GameStop, Sorel and Beautycounter. Meanwhile, key executives are departing at Amazon, Wayfair and Lovesac.
Here’s a look at the latest shuffles:
GameStop announced the termination of Matthew Furlong as CEO on Wednesday. A brief statement did not provide a reason for the firing.
With the move, Chewy founder and activist investor Ryan Cohen was named executive chairman of the video game retailer. Cohen will be responsible for capital allocation and overseeing management.
It came as the company reported a 10% year-over-year decline in net sales for the first quarter. Meanwhile, the company’s net loss improved by 62%.
In an SEC filing, GameStop further added this “We believe the combination of these efforts to stabilize and optimize our core business and achieve sustained profitability while also focusing on capital allocation under Mr. Cohen’s leadership will further unlock long-term value creation for our stockholders.”
Cohen was revealed as GameStop's largest shareholder when he disclosed a 10% stake in the retailer in 2020. GameStop went on to become a leading name in the meme stock rise of 2021.
Mark Nenow is stepping down as president of the Sorel brand in order to focus on his health.
After rising to the role in 2015, Nenow spearheaded a transformation of Columbia Sportswear-owned Sorel from a men’s workwear brand to a fashion-focused brand that led with a women’s offering of boots, sandals and sneakers.
“Mark led the brand to sales of $347 million in net sales in 2022,” said Columbia Sportswear CEO Tim Boyle, in a statement. “His leadership has been invaluable to this company, and we wish him the very best.”
Columbia will conduct a search for Nenow’s replacement. Craig Zanon, the company’s SVP of emerging brands, will lead Sorel in the interim.
Beautycounter appointed board member Mindy Mackenzie as interim CEO, succeeding Marc Rey. According to the brand, Rey and the board “mutually decided to transition to a new phase of leadership for Beautycounter.”
McKenzie, a former executive at Carlyle, McKinsey and Jim Beam, will lead the company as it conducts a search for a permanent CEO. Additionally, former Natura & Co CEO Roberto Marques will join Beautycounter’s board as chair.
As part of the transition, Nicole Malozi is also joining the company as chief financial officer. She brings experience from Tatcha, Nike, and DFS Group Limited.
Melissa Nick, a VP of customer fulfillment for North America at Amazon, will leave the company, effective June 16, CNBC reported. Nick joined the company in 2014, and oversaw a region that included nearly 300 fulfillment centers. After doubling its supply chain footprint during the pandemic, Amazon recently reorganized its fulfillment operations to take a regional approach, as opposed to a national model that often resulted in items shipping across the country.
Jon Blotner (Courtesy photo)
Steve Oblak will retire from the role of chief commercial officer at home goods marketplace Wayfair. With the move, Jon Blotner will be promoted to chief commercial officer.
"Steve has served as a critical part of our leadership team and played a pivotal role in Wayfair's growth, helping us grow from a $250 million business when he joined to $12 billion in net revenue today,” said Wayfair CEO Niraj Shah, in a statement. “He oversaw countless milestones, from helping to launch the Wayfair brand as we brought together hundreds of sites into a single platform, to launching new categories, business lines, and geographies while overseeing our North American and European businesses, to leading our debut into physical retail.”
Blotner previously oversaw exclusive and specialty retail brands, as well as digital media at Wayfair. Before joining the company, he served as president of Gemvara.com prior to its 2016 acquisition by Berkshire Hathaway.
Furniture retailer Lovesac said Donna Dellomo will retire as EVP and CFO, and move to an advisory role, effective June 30. Dellomo was with Lovesac for six years.
Keith Siegner was appointed as the next EVP and CFO. He brings experience as CFO of esports company Vindex, as well as executive roles at Yum! Brands, UBS Securities and Credit Suisse.
Additionally, Jack Krause will retire from the role of chief strategy officer, effective June 30. His responsibilities will be divided between CEO Shawn Nelson and president Mary Fox.
“Since joining Lovesac, Jack has played an instrumental role in transforming the Company into a true omni channel retailer by helping expand our physical touchpoints and digital platform as we continue to disrupt the industry,” said Nelson, in a statement.
The National Retail Federation announced the addition of five new board members. They include: