Brand News
19 January 2023
Oreo effect: Consumers make room for snacks, despite high prices
Three-quarters of consumers keep buying snacks from big brands, no matter the economy, according to Mondelēz.
Photo by No Revisions on Unsplash
Three-quarters of consumers keep buying snacks from big brands, no matter the economy, according to Mondelēz.
People eat to satisfy hunger, but our food choices are shaped by more than just what’s inside of us.
From societal norms to the economy, a number of external factors shape what we choose to eat, and when we eat it.
That can be especially true of snacking. It occupies a unique role in food culture, falling between meals and often untethered to an eating setting. Rather than preparing snacks, we typically keep them around, using them as a pick-me-up when we call upon them – or they call upon us.
Where do they fit now? Over the last two years, a big change in consumer behavior came as a result of inflation and supply chain issues. Seeing higher prices for gas, food and now rent, some people are being more picky about luxurious purchases, while seeking to stretch dollars. So the question was, would snacks change with it?
The answer provided by one CPG survey is a resounding no.
According to the State of Snacking Report issued this week by Ritz and Oreo maker Mondelēz International and Harris Poll, nine in 10 global consumers are concerned about inflation, while over half report that they are paying more for groceries now than at this time last year.
Yet snacks are remaining resilient in the consumer mind. The report found:
It underscores another unique place that snacks have in our lives: They are an affordable luxury. It's the kind of every day splurge that people turn to when they want a bit of indulgence, or even to make themselves feel better in a tough time. Former Estée Lauder chairman Leonard Lauder coined the “lipstick index” to describe a similar phenomenon that drove beauty sales up during a recession. Now it is playing out during this era of pullback in snacking, as well. There was no better sign of this than a Frito Lay multipack becoming the sixth-most-purchased item on an Amazon Prime Day that fell near the peak of inflation, according to Numerator.
Call it the Oreo effect.
Supply chain issues also played a role in shaping snacking, but with a silver lining. While just over half of consumers experienced a shortage or delay in receiving snacks over the last year, it also opened up new opportunities.
Six in 10 said supply chain issues led them to be more open to trying different kinds of snacks, with Gen Z and millennials coming in 70%. Three quarters also agree that “bigger brands are better equipped to deliver during challenging times.”
“Our State of Snacking report confirms that in these trying times, consumers around the world view their favorite snacks as affordable and necessary indulgences,” said Dirk Van de Put, CEO of Mondelēz International, in a statement. “Snacking continues to be a way for consumers to connect or to enjoy a moment of delight in their day, further demonstrating our belief that every snack can be enjoyed in a mindful way.”
Here are a few more insights about the role snacks play in consumers' lives from the report:
Campbell Soup Company CEO Mark Clouse offered thoughts on messaging amid inflationary shifts in consumer behavior.
After months of elevated inflation and interest rate hikes that have the potential to cool demand, consumers are showing more signs of shifting behavior.
It’s showing up in retail sales data, but there’s also evidence in the observations of the brands responsible for grocery store staples.
The latest example came this week from Campbell Soup Company. CEO Mark Clouse told analysts that the consumer continues to be “resilient” despite continued price increases on food, but found that “consumers are beginning to feel that pressure” as time goes on.
This shows up in the categories they are buying. Overall, Clouse said Campbell sees a shift toward shelf-stable items, and away from more expensive prepared foods.
There is also change in when they make purchases. People are buying more at the beginning of the month. That’s because they are stretching paychecks as long as possible.
These shifts change how the company is communicating with consumers.
Clouse said the changes in behavior are an opportunity to “focus on value within our messaging without necessarily having to chase pricing all the way down.”
“No question that it's important that we protect affordability and that we make that relevant in the categories that we're in," Clouse said. "But I also think there's a lot of ways to frame value in different ways, right?”
A meal cooked with condensed soup may be cheaper than picking up a frozen item or ordering out. Consumers just need a reminder. Even within Campbell’s own portfolio, the company can elevate brands that have more value now, even if they may not always get the limelight.
The open question is whether the shift in behavior will begin to show up in the results of the companies that have raised prices. Campbell’s overall net sales grew 5% for the quarter ended April 30, while gross profit margins held steady around 30%. But the category-level results were more uneven. U.S. soup sales declined 11%, though the company said that was owed to comparisons with the quarter when supply chains reopened a year ago and expressed confidence that the category is seeing a longer-term resurgence as more people cook at home following the pandemic. Snacks, which includes Goldfish and Pepperidge Farm, were up 12% And while net sales increased overall, the amount of products people are buying is declining. Volumes were down 7%.
These are trends happening across the grocery store. Campbell is continuing to compete. It is leading with iconic brands, and a host of different ways to consume them. It is following that up with innovation that makes the products stand out. Then, it is driving home messaging that shows consumers how to fit the products into their lives, and even their tightening spending plans.
Campbell Soup is more than 150 years old, and has seen plenty of difficult economic environments. It is also a different business today, and will continue to evolve. At the end of the day, continued execution is what’s required.
“If it's good food, people are going to buy it, especially if it's a great value,” Clouse said.