Operations
30 August 2022
Composable commerce, resale and taxonomy gain investor backing
In this week's Dealboard, acquisition news from Walmart, eBay and Farfetch.
In this week's Dealboard, acquisition news from Walmart, eBay and Farfetch.
Welcome to Dealboard. In this weekly feature, The Current is providing a look at the mergers, acquisitions and venture capital deals making waves in the ecommerce, retail and CPG landscape.
This week, luxury ecommerce platforms are set to come together, Shopify invests in a web3 infrastructure startup and Walmart flexes muscle in South Africa ahead of Amazon’s expansion. Plus, new funding for customer-centered taxonomy, composable commerce and white-label resale.
Here’s a look at the latest deals:
Lily AI cofounders Sowmiya Chocka Narayanan (CTO) and Purva Gupta (CEO) (Courtesy photo)
Lily AI, a product attributes platform for retailers, raised $25 million in a Series B round. Investors included Canaan Partners, Conductive Ventures, Sorenson Ventures and NEA. Using image recognition, Lily AI adjusts how products are presented and categorized across commerce sites to create a “customer-centered product taxonomy.” This impacts search, demand forecasting, product recommendations, SEO/SEM and merchandise planning. Currently serving clients including Bloomingdale's, The Gap, Macy's and thredUP, Lily is looking to expand its work with brands in home, beauty and fashion.
Shopify was among the investors in a $24 million funding round forThirdWeb, a developer platform for building Web3 and NFT apps. The round was led by Haun Ventures, with additional participation from Coinbase Ventures, Protocol Labs, Polygon, Shrug VC, Joseph Lacob and others. The company says it is building the “infrastructure layer for Web3,” offering a full-stack web development kit to speed the creation of new apps across popular blockchains.
Trip, a CBD beverage brand, raised $12 million from a group of investors that included former Depop CEO Maria Raga. Founded in 2019 by husband-and-wife team Daniel Khoury and Olivia Ferdi, the UK-based brand has become a viral hit and expanded distribution to 11,000 retail locations. It is seeking to expand its retail presence in the US through partnerships with Soho House & Co. and the LA grocer Erewhon.
Reflaunt, which provides white label resale services to fashion brands, raised $11 million in a Series A funding round. The round was led by Ventech China, Global Blue and Bombyx Capital Partners AG, with participation from Swarovski Creative Director Giovanna Battaglia, America’s Madaluxe Group, Italy’s Piquadro and TLF Ventures, Fashion United reported. The company’s technology is designed to allow consumers to resell items without leaving the brand or retailer’s website. It is used by Harvey Nichols, Mr Porter and The Outnet.
Myplanet, a consultancy specializing in composable commerce, raised $11 million from cloud-focused investment firm Tercera. Composable commerce describes an approach to building an ecommerce stack where developers choose technologies from different vendors, which are deployed through APIs. Myplanet, which has worked with New Balance, UNTUCKit and Google, plans to develop new accelerators that help retailers speed the transition to composable commerce, and grow its team.
Tradeblock, a sneaker trading platform, raised $8.9 million in seed II funding from investors including Courtside VC, Trinity Ventures and Concrete Rose Capital. This was a rolling close, and the company expects another $4.5 million by the round's completion. Tradeblock is a marketplace for sneaker collectors that aims to increase access to the resale market. Launched in 2020, it had one million shoes listed on virtual closets in the last year. Following the funding, it plans to expand authentication, logistics and data science capabilities.
VIAVIA, the maker of a video-first ecommerce platform, raised $8 million in new funding. The Series A round was co-led by New Enterprise Associates (NEA) and Basis Set Ventures, with participation from Exor Seeds, Backend Ventures, and Andrew Ng's AI Fund. With a focus on fashion ecommerce, VIAVIA is building capabilities to marry live and short-form video content with AI. It will also provide infrastructure for brands that is designed to increase order flow to local manufacturers.
“I am particularly fascinated by the role technology has played in 'exporting' content and commerce trends—we've seen this with TikTok in how Gen Z engages with social media and Viavia is poised to inspire the same behavioral change in the ecommerce space,” said Carmen Chang, a general partner at NEA who is head of the firm’s head of Asia, in a news release.
Inside a Massmart. (Courtesy photo)
Walmart has a proposal on the table to take South African retailer Massmart private in a deal valued at $377.6 million. Under an agreement in principle announced on Monday, Walmart would buy out the shares of Massmart it does not already own at a 53% premium on the company’s closing share price on August 26. Additionally, Massmart would be delisted on the Johannesburg Stock Exchange. Walmart also announced that Massmart COO Jonathan Molapo will move to the CEO role, succeeding Mitchell Slape. The news comes as Amazon is making moves to expand in South Africa, Bloomberg reports.
“We’ve been working hard to build our ecommerce business over the last few years,” Slape said on Monday. “We think we’ll have a very competitive, very interesting offer for our consumers and you’ll see more of that in the coming months.”
Farfetchis in a position to acquire competing luxury ecommerce platform Yoox Net a Porterfollowing a deal to buy out a significant stake from Richemont. Under the terms of the agreement, Farfetch acquired a 47.5% stake in YNAP from Richemont, while an investment vehicle of Mohamed Alabbar, an Emiraiti businessman who was behind the development of Dubai, acquired a 3.2% stake. Under the deal, YNAP and Richemont, which owns labels such as Cartier, will also use Farfetch’s ecommerce technology, called Farfetch Platform Solutions. While Richemont takes a $2.7 billion write-down, the deal leaves open the potential for Farfetch to acquire 100% of YNAP going forward. The deal values YNAP at 1 billion euros, which is less than the 5 billion euros it purchased the platform for in 2018. Richemont chairman Johann Rupert called the agreement a significant step toward “building an independent, neutral online platform for the luxury industry that would be highly attractive to both luxury brands and their discerning clientele.”
Noon, an ecommerce marketplace backed in part of by Alabbar, is set to acquire the fashion-focused company Namshi from Emaar Properties, a firm that was founded by Alabbar. The deal was valued at $335.2 million, Reuters reported.
eBay acquiredmyFitment, an ecommerce platform serving sellers automotive and powersports parts and accessories. In particular, myFitment’s tools optimize listings for fit, so that customers order the right parts for a vehicle. The addition of this tool will help eBay grow its parts and accessories category, which has 500 million parts and accessories globally, the company said. It follows recent acquisitions by eBay of NFT marketplace KnownOrigin and trading card platform TCGplayer. Terms of the deal were not disclosed.
Customer.io, a customer engagement platform, acquired email code editing platform Parcel. With the deal, Parcel’s tools will be available within Customer.io’s platform. At the same time, Parcel will remain a standalone product.
"Fashion ecommerce is one of the most cumbersome customer experiences that exists," said Rent the Runway CEO Jennifer Hyman.
The rise of generative AI is bringing with it a groundswell of interest and concern about how the capability to automatically synthesize information and create something new will change how we work.
Given that AI will sit within the architecture of our digital lives, it’s also worth considering how the technology will introduce new tools for other aspects of life, as well.
For two ecommerce innovators in the apparel space, it’s a time to explore how it will transform shopping. Rent the Runway is set to roll out new AI-powered search capabilities, while Stitch Fix is drawing on a long history with data science and machine learning to personalize the inventory buying process.
Here’s a look at the initiatives underway at each company, and their visions for the future:
Rent the Runway is putting a focus on the customer experience this year as it seeks to retain more subscribers and continue a yearslong push toward profitability.
This is resulting in the introduction of a variety of new initiatives, from the addition of an extra item to all orders to speeding up page load times. Yet as CEO Jennifer Hyman zooms out, she sees change being necessary on an industry-wide level in fashion. Beyond adding new features, AI can play a transformational role.
“I think that fashion ecommerce is one of the most cumbersome customer experiences that exists. You are searching through pages and pages and pages of content to find the items that you like and no one likes doing this,” Hyman told analysts on the company’s earnings call this week. “As an industry that still is selling physical products, AI is going to be -- fashion is going to be a major beneficiary as an industry.”
As a rental service, Rent the Runway has a distinct niche in fashion that lends itself to AI’s advantages, Hyman said. As opposed to a retailer that a consumer may visit a couple of times a year, RTR is used frequently by customers. So Hyman said there are opportunities to turn Rent the Runway into a “utility” by creating a more seamless experience.
This frequent use also provides a “highly unique” dataset, Hyman said. They know what a customer is planning to do based on what they rented. They know whether she liked or disliked an item, and many customers are reviewing 10 items per month. They know her size and how an item fits. This can be put to work in tools that allow customers to ask questions, and find answers.
The first application that combines AI and these advantages will appear in the coming weeks, when Rent the Runway plans to launch a beta of AI-driven search. The tool will allow customers to search for common terms or use cases for an item. So a person will be able to write “Miami vibe,” “‘clambake in Nantucket,” or “tropical motifs,” and receive results about what to wear for such an occasion.
The goal is to help customers sift through the endless aisle, and instantly finds what's right for them.
“I think that across all fashion sites, all over the world, the way that people are searching for product is fairly vanilla, it's fairly functional, right?" Hyman said. "You can go to a site and search for a T-shirt, you can go to a site and search for a black-tie gown. The fact that we're going to be able to enable our customers to search how they actually want to use this closet in the cloud, to search for items to wear to my beach bonfire this weekend, that is a completely different way to search, and I think that it really brings out the value proposition of what a closet in the cloud is all about."
Hyman sees this as a first step in the company using AI models to improve the product experience, and expects more tools to appear in the coming months. RTR is also introducing an SMS concierge experience for onboarding that allows customers to text with a member of the customer service team. The company is already exploring ways that AI can be incorporated into that tool, as well.
In the longer term, Hyman said the company has a vision that will leverage AI to allow customers to communicate with Rent the Runway asynchronously across different modalities, and have a stylist that is constantly available to recommend items, pick out new inventory and answer questions.
“If we are utilizing AI appropriately over the next few years, I see no reason why someone even has to come to our website,” Hyman said.
Stitch Fix has long married AI with human curation to provide outfits on a subscription basis.
“For years, we have utilized capabilities in generative AI, injecting scores and language into our personalization engines and, more recently, automatically generated product descriptions,” CEO Katrina Lake told analysts. “We have also developed and implemented more advanced proprietary tools such as outfit generation and personalized style recommendations that create a unique and exciting experience we believe is unmatched in the market.”
A new area where the company is applying AI is inventory buying.
“We have historically utilized a number of tools to make data-informed decisions with our inventory purchases,” Lake said. “Now, directly leveraging our personalization algorithms, we have developed a new tool that creates an exciting paradigm shift, which will utilize math scores at the client level to drive company-level buying actions. We expect the clarity of demand signals at the individual client level to drive more proactive and efficient inventory decisions as a company. And because of this, we expect to see higher success rates on fixes and drive increases in keep rates and [average order value] over time.”
Early results are promising. When compared with existing buying tools, testing showed a 10% lift in keep rate and AOV. By the end of this quarter, Stitch Fix expects 20% of all purchase orders to be algorithmically informed.
With experience using AI and a team in place to build, Stitch Fix is investing in the technology. Like Rent the Runway, it also has a unique dataset that offers an immediate advantage.
Here are Lake’s thoughts about how Stitch Fix’s AI strategy:
One of the things that I love about our experience is that we have generative AI that's really in more of a visual format. And so, the outfits that we have in our app, those are actually taking into account your preferences, what we know about you, and then in combination with what we know that you own in your closet. And to be able to kind of continue to push that technology and to be able to continue to give people more value in their experience with Stitch Fix, that's a really good example of, I think, a capability that is, firstly, really aligned with our capabilities around data and personalization and really unique to us.
And then I think it's also really compelling because I really think that pushes us as we think about what that addressable market is. I think if we can push outfits to be something that can be an asset to everybody, I think that is a universal thing that people would love to be able to have, is to have access to advice on a daily basis around what to wear and how to wear it.
While these are distinct companies, their plans lead us to a common conclusion: While the talk around generative AI might be new, many technology-forward companies already have assets sitting inside them that can be leveraged to build new tools. Uncover what’s already there, learn about the AI’s capabilities and develop a solution that's right for your organization. Then, talk to customers to determine how to improve it. It might mean commerce looks different, but that’s okay. The point is to create a better experience.