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Shopper Experience

Zendesk rolls out Conversational Commerce with Meta, Shopify

The CX company is expanding tools to reach shoppers within a message.

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Photo by Jason Leung on Unsplash

Zendesk is rolling out new conversational tools for consumer brands and retailers, while deepening partnerships with key commerce platforms including Meta and Shopify.

The customer experience software company is rolling out a suite of tools called Conversational Commerce. They include the following:

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